Title or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.ButtonTitle or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.ButtonTitle or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Button

On a recent trip to Sacramento, I encountered an unusually helpful shuttle bus driver. I had dropped off my rental car and boarded the shuttle bus from the rental car center to get to the terminal. I have gone through this process numerous times in a variety of airports and you get used to the same old drill. A driver that is not particularly passionate about their job and only helpful if they absolutely have to be. So to me, this driver stood out as I observed him performing his duties. At first, the level of information and helpfulness seemed unnecessary and almost annoying. But then I realized there were a few lessons I could take away from this driver.
1) There are no small tasks, only small attitudes – I have never met anyone who has ever set their goal in life to be a rental car shuttle bus driver. I would imagine this is why so many of the individuals in positions such as these often perform the job without much attention to detail or helpfulness to their passengers. This driver did not allow the seemingly smallness of this job to negatively affect his attitude or job performance.
2) There is no such thing as overcommunication. – This was the first thing that threw me off about this driver. As we approached the terminal he told his passengers step by step what they were going to need to do in order to navigate the airport. My initial reaction was that it was a little unnecessary for surely people would be able to navigate the airport without his instructions. But then it occurred to me that there was probably someone on the bus who benefited from the additional directions and instructions. What might seem like overcommunication to one person is quite possibly exactly what another individual needs.
3) Serve first, and ask permission later. – It is rather common for passengers to load their own luggage in these shuttle buses. Most drivers will help with the occasional elderly passenger or help when the bus is getting a bit crowded and space for bags is getting hard to find. Rarely do you find a driver who jumps at the opportunity to help someone load or unload his or her bags. Especially those who are physically capable of handling their own bags. Just because not everyone doesn’t need you to serve them doesn’t mean it is noticed or appreciated. Sure you might annoy someone by being overly helpful but would you rather apologize for being too helpful or for ignoring a need or opportunity to serve?
4) Everyone you serve deserves your best. – This driver was part of my day for about 15 minutes. Each round trip probably took him close to 30 minutes with loading and unloading. This means he could do about 16 round trips in an 8 hour shift. He had no idea who was and who wasn’t on his bus each of those shifts. Did they deserve his best that day. Whether or not his passengers or customers received his best had absolutely nothing to do with their attitude or what they did or did not deserve. To serve and give your best has everything to do with your own character and commitments.
5) You will never fully know the impact of your actions – I would imagine if I were to encounter this shuttle bus driver and tell him that he inspired me to write this article, he would be quite shocked. Why? Because he wasn’t looking to inspire someone on his shift. He was just taking care of his passengers and doing his job well. Little did he know that there would be a leadership article written about his performance. In this same way you as a pastor will never fully appreciate the impact of your actions, words, and ministry.
More leadership insights









